You can experience the impact of the strong analysis of customer behavior in NPS scores, survey analysis and visualized data reports on Feedgage. By blending natural language processing and sentiment analysis with relational and transactional NPS scores, we provide efficiency in understanding and optimizing the end-to-end customer experience.
You can discover how users interact with you about your brand, product or service, and how they feel about you. Feedgage discovers topics in reviews or surveys and refers to the effect of those topics on NPS. Written responses on NPS surveys are easily analyzed in minutes, mapping each stage of the customer journey with performance.
Feedgage collects emotion change trends with emotion analysis and helps you to discover triggers. You can analyze emotion trigger issues in detail on category trend change and emotion trend change charts.
Grouping your customers into detractors, passives and promoters is easy yet necessary to calculate your NPS. However, deeping dive into the reasons of these scores are more important. With Feedgage, you can perform root-cause analysis just to check if your NPS really match with the feedback you get.
Analyzing your surveys and scores in real time help you to take instant actions if there’s a problem with your product or service. Thanks to Feedgage, the customer experience teams are automatically alerted if such cases happen. The relevant data can be accessed by the relevant customer experience team and the issue can be followed by assigning priority customer insights among the groups which result in increase in NPS and customer experience.
Turn your customer data into a sales powerhouse.