Get a full summary of your guest trip and hear how your guest feels about what part of their customer experience in their own words. Our AI-powered models analyze instantly comments, web reviews, and free text polls. Drill to identify unique problem areas at each site. Make superior experiences for guests and keep them visiting. Feedgage helps hoteliers to analyze the digital guest journey.
Customer experience signals across any channel and combines experience data with operational data to enable a holistic view of the customer and all interactions. Feedgage connects many sources and collects customer feedback in one place. With our simplified pre-built source integrations, Feedgage makes it simple to analyze and present the customer feedback from the most important sources. You can also develop your strategies thanks to market research analysis of Feedgage!
Explore the maximum value of data. Feedgage offers instant insight of customers' true feelings, compared to manual analyzes of customer feedback which takes hundreds of hours and delivers uniform results. Not only saves time but also helps you to focus on your daily work.
Improve customer satisfaction through real-time insights. Get deeper insights of customers’ experience from their first stay to return visits, discover the pain points, and trigger real-time service recovery. Learn the trends on your sector and determine your priorities.
Lokum Hotel is a boutique family run business based on the south coast of Italy. Hotelier has always wanted to reach his ultimate goal of presenting a quality, pleasant and personalized service to meet high customer standards by offering a safe and convenient atmosphere. To do so, Hotelier wanted to:
After a quick research of an easy-to-use application that could gather feedback from travel agencies, websites, past reservations, and travel reviews, hotelier found Feedgage. Thanks to the tailored API and custom integration channels, hotelier’s workload considerably relieved. The hotelier used sentiment analysis to analyze the topics and insights that customers shared and appreciated such as housekeeping, variety of menu, front office services, etc... Now the hotelier can filter the topics without wasting hours and access the results instantly.
Hotelier drilled down into feedback with text analytics to understand the deeper meanings of them inside the experience data. The personalized experiences in hotels resulted in customer loyalty, boosted sales and ready to pay customers for a better experience.
Turn the voice of customer into a sales powerhouse.